Effective Date: May 19, 2025

DIGI CREATIVHEADS LLP (“we”, “us”, “our”) operates Level8.in and is committed to providing clear and reliable shipping and delivery information for all customers purchasing our course materials and related products.

1. Order Processing

  • All orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • In case of high order volumes or unforeseen delays, customers will be notified via email or phone.

2. Shipping Methods and Delivery Times

  • Digital Products (Course Materials):

    • Access to digital course materials is provided immediately after successful payment via email or through your account dashboard.

    • No physical shipping is required for digital products.

  • Physical Products (if applicable):

    • Physical course materials or merchandise are shipped via reliable courier partners.

    • Standard delivery within India typically takes 3-7 business days after dispatch.

    • Delivery times may vary based on your location and external factors such as weather or courier delays.

3. Shipping Charges

  • Shipping charges for physical products (if any) are calculated and displayed at checkout.

  • Digital products do not incur shipping charges.

4. Shipping Restrictions

  • We currently ship physical products only within India.

  • Orders cannot be shipped to P.O. boxes or military addresses.

  • Please ensure your address details are accurate to avoid delivery issues.

5. Order Tracking

  • Once your order is dispatched, you will receive a shipment confirmation email with tracking information (for physical products).

  • For digital products, access details will be sent to your registered email address.

6. Damaged or Lost Packages

  • If your order arrives damaged or is lost in transit, please contact us within 3 days of receiving your order at [email protected] or call 7994940202.

  • We will investigate and resolve the issue promptly, including replacement or refund as appropriate.

7. International Shipping

  • At this time, we do not offer international shipping for physical products.

8. Contact Information

For any questions regarding shipping or delivery, please contact:

DIGI CREATIVHEADS LLP
#235, 2nd Floor, 13th Cross Rd, Indira Nagar Il Stage, Indiranagar, Bengaluru, Karnataka 560038
Email: [email protected]
Phone: 7994940202